You can reach our support team through several channels:
- Live Chat: On our website, we have a live chat feature (usually a chat icon at the bottom corner). During business hours, our team actively responds there. It’s great for quick questions or updates. If it’s outside of hours, you can leave a message there and we’ll get back to you as soon as we’re online.
- Email: You can email us at with any queries. We typically respond within a few business hours, and certainly within 24 hours on weekdays. If you have artwork attachments or anything lengthy, email works well.
- Facebook/Instagram: We’re also on social media. You can message us there – we do check DMs daily. However, for order-specific issues, email or chat is preferable so we can track it properly.
- In person: If you’re local and it’s an issue with a product, you could come by our shop, but most things can be solved remotely.
Our customer support hours are generally 8am to 4pm Monday-Friday (Brisbane time). We sometimes respond off-hours if we see something urgent, but officially it’s business hours. We pride ourselves on friendly, helpful service – whether you’re asking a basic “how do I do this” or troubleshooting an advanced problem, we will give it full attention.
Remember, there are also resources on our website – like this FAQ, and tutorial pages – but if those don’t cover it, just ask us directly. No question is too small: whether you’re a first-timer needing guidance or a seasoned pro with a technical query, we’re here to help. Our team has experience in both DTF and other print methods, and we love sharing knowledge so you succeed with your projects.
Feel free to reach out anytime – we want you to have a smooth and enjoyable experience with DTF Direct!
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