Kat
Activity overview
Latest activity by Kat-
Kat created an article, How can I contact customer support if I have questions or need help?
You can reach our support team through several channels: Live Chat: On our website, we have a live chat feature (usually a chat icon at the bottom corner). During business hours, our team actively...
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Kat created an article, I followed the instructions, but I’m not happy with how my transfers turned out. What should I do?
We’re sorry to hear you’re not satisfied. The first step is to get in touch with us directly and explain the situation. We’ll likely ask you for some photos of the issue and details about how you a...
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Kat created an article, The design cracked or peeled after a few washes. What went wrong?
If you see cracking or peeling after washing, it indicates the transfer wasn’t fully bonded as it should be. Some likely causes: Under-pressing: The most common reason is not enough heat/time/pres...
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Kat created an article, My transfer isn’t sticking to the garment fully – what could be wrong?
If you experience issues with the transfer not adhering properly (for example, parts of the design stay on the film or peel up after pressing), it usually comes down to one of a few common factors....
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Kat created an article, What if my package is delayed or lost in transit?
We entrust parcels to AusPost, and while delays are uncommon, they can happen (especially in remote areas or peak seasons). If you suspect a delay (e.g., tracking hasn’t updated for several days, o...
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Kat created an article, Will I be able to track my shipment?
Yes, absolutely. Once we ship your order, you will receive a tracking number via email (to the email address you provided at checkout). This tracking number is usually an Australia Post tracking co...
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Kat created an article, How are my transfers packaged for delivery?
We take care to package your transfers securely so they arrive in perfect condition. Depending on the size of your order, we use either flat packaging or tubes/boxes: Small sheets or small quantit...
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Kat created an article, Do you ship internationally?
Not at this stage. We currently only ship within Australia. We aim to add international shipping in the near future as we grow , because we’ve had interest from New Zealand, the Pacific, etc. But f...
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Kat created an article, What shipping options do you offer for deliveries, and how long do they take?
We ship orders Australia-wide using Australia Post (and occasionally couriers for special cases). During checkout, you’ll typically have two choices: Standard Shipping and Express Shipping. Standa...
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Kat created an article, Where are you based, and can I pick up my order instead of shipping?
We are based in Brisbane, Queensland, Australia. Specifically, our production facility is in Newstead (Brisbane area). Yes, we do offer local pickup for customers who are nearby and would prefer to...