We’re sorry to hear you’re not satisfied. The first step is to get in touch with us directly and explain the situation. We’ll likely ask you for some photos of the issue and details about how you applied the transfers. We have a structured approach to handle such cases :
- Understanding the Issue: We’ll gather info – what exactly is wrong? (Colours not as expected, print quality issue, application problem, etc.) and your process.
- Artwork review: We check the original files you provided to see if the issue could have originated there (e.g., low resolution causing blurriness, or a shadow effect that printed with a haze).
- Pressing review: We discuss your pressing technique – temp, time, etc. – to identify if any step might have been off.
- Resolution: After pinpointing the cause, we take action. If it turns out there was a print defect or our materials at fault, we will promptly reprint and ship new transfers to you as a priority. If the issue was due to an application error or problematic artwork, we will work with you on a solution – maybe we can modify the artwork for a reprint (for example, remove a problematic shadow) or give guidance and possibly a discount on a re-order. We really try to help you succeed, not just say “tough luck.”
Our goal is that you get usable transfers that meet your expectations. So please do reach out – our customer service team is friendly and will not give you the run-around. Often a quick chat can resolve misunderstandings or reveal a simple fix. For instance, maybe you didn’t realize a second press was needed – and we have you do that, and boom, issue solved.
In any case, we stand behind our product quality. If something is below par, we take it seriously. We have many happy customers (see our reviews) and we want to make sure you become one of them. So don’t hesitate to contact us if you’re not happy – we’ll make it right one way or another.
Comments
Please sign in to leave a comment.